Exchanges & Returns | KOR Fitness

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Exchanges & Returns

Exchanges: (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@korfitness.com and send your item to: 6711 Frontier Ln, Tampa FL 33625, United States. C/O Exchange/Returns

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

Due to hygienic reasons, we do not accept returns on our swimwear,  non-slip socks, hair accessories, and glute bands.

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
- Any item that is returned more than 30 days after delivery. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@korfitness.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product,  mail your product to:

KOR Fitness
6711 Frontier Ln,
Tampa FL 33625, United States
c/o returns/exchanges 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

My order says delivered, but I did not receive it:

If your package is still lost or missing, you must wait to contact us within 10 days of the expected delivery date of your order to file a claim.
Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.

KOR Fitness does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

See shipping policy