FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We have 24/7 Live Chat on the website, or email email@example.com
WHEN WILL MY ORDER ARRIVE?
Our goal is to deliver all orders within 5-7 business days.
There may be an occasional delay due to COVID19 or Customs Clearance processes which are out of our control.
KOR Fitness uses USPS or UPS for all orders.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing your tracking number. If you did not receive this email, please email firstname.lastname@example.org
WHAT SIZE SHOULD I ORDER?
Head to our 24/7 Live Chat or email email@example.com so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.
HOW MUCH DOES DELIVERY COST?
We offer FREE standard shipping for orders over $75. We also offer Expedited Shipping for just $4.39 for any size order.
WHAT PAYMENT METHODS DOES KOR FITNESS ACCEPT?
Currently, we accept most Major Credit Cards, AfterPay and PayPal. If you would like to arrange payment via another method, we are happy to try and accommodate your request!
Please contact us directly at firstname.lastname@example.org to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM THE WEBSITE?
Absolutely! KOR Fitness is a US corporation based in Tampa, FL. KOR Fitness is 100% managed and proudly run by Americans. KOR Fitness uses Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact email@example.com and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at firstname.lastname@example.org before 3 pm EST. We will not be able to make any changes beyond that period.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that KOR Fitness does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by KOR Fitness, please contact your local customs office to find out more information if you are unsure of the charges.
HOW DO I TAKE CARE OF MY LEGGINGS?
Hand wash with cold water, using a mild, gentle soap. Lay flat to dry. See our Product Care page for more details.
WHAT IS YOUR RETURN POLICY?
We offer a 30-days hassle-free return for your leggings.
The item/s must be in original condition with returns tag and hygiene seal (if included) remaining in place. Item/s must not have been worn, washed, or altered in any way.
Unfortunately, we cannot accept any returns that do not meet the above requirements.
KOR Fitness offers a full refund (item price excluding original shipping cost).
All returns can be sent to our Returns Warehouse based in the United States.
HOW DO I REQUEST A RETURN?
Requesting a return has never been this easy!
We offer a 30-day hassle-free return for your leggings!
To initiate a return, simply email us at email@example.com using the e-mail address used to order the leggings.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
KOR Fitness cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
DO I NEED TO RETURN THE WHOLE SET?
If you are exchanging: you only need to return the piece/s you wish to exchange.
If refunding: the full set must be returned (top or top and bottom).
We cannot issue refunds for a partial return of a top or bottom
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us so we can urgently review the matter for you!
MY ORDER SAYS DELIVERED, BUT I DID NOT RECEIVE IT:
If your package is still lost or missing, you must wait to contact us within 10 days of the expected delivery date of your order to file a claim.
Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the time the package was delivered.
KOR Fitness does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
See shipping policy